We're here to help you with your exchanges or returns. You have up to 60 days from the ship date to exchange or return eligible items for a refund to the original form of payment.
For faster service and to track your returns, we recommend using a delivery carrier with tracking capability. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, call us and we will make arrangements for return shipping. Please allow up to 10 business days for processing your return.
Items that may not be returned:
Clearance items, select undergarments, tights, makeup, hair and foot care items (including toe pads). Clearance items are final sale.
Approval Process
You must have a Return Authorization Number in order to send back your item(s). Each order number needs its own Return Authorization Number. If returning multiple items from multiple orders, multiple Return Authorization Numbers are needed. You have two ways to obtain a return:
- Submit Online
- Call Customer Service
We’ve made it easy! DWS account holders can submit a return online 24/7. Learn more or get started now.
If you do not have a DWS account and checked out as a guest, we are unable to offer online returns at this time. We are also unable to offer online returns for international customers at this time. Please email customer service at info@dancewearsolutions.com or call start your return 1.314.773.9000 Monday - Friday 8:00 am - 5:30 pm CST.
To help us process your exchanges or returns quickly, please include a completed Exchanges & Returns form.
In order to accept your exchange or return:
- All merchandise must be returned in new, unworn condition in the original resealable packaging with tags attached.
- Laundered items cannot be returned.
- Merchandise must not have writing on the tag.
- Shoes must be returned in perfectly new, unmarred, and unsoiled condition and should be returned in undamaged shoe boxes. Shoe boxes that have been written on and taped cannot be accepted. Please place shoe boxes inside another shipping container. Damaged shoe boxes will not be accepted for return.
Any merchandise received not complying with these instructions will be returned to you with no refund or exchange given.
Shoe Returns: Please Read!
If you need to return the shoes from your order, they must be returned in perfectly new, unmarred, and unsoiled condition.
Ballet/Pointe/Jazz Shoes: Make sure feet are clean and dry before trying on new shoes. Imprints will be left on the inside if feet are damp or shoes are too tight. We suggest laying down a towel before trying them on. Shoes soil easily and the satin on the pointe shoes can become scratched and marred easily.
Taps/Sneakers: Please try on shoes on a carpeted floor only. The taps scratch easily and would therefore be non-returnable.
Exchanges Only
You may return an item(s) AND exchange it for the same item(s) in a different size or color, and of the same dollar value. While you pay shipping costs to return an item(s) to us, we are happy to send your exchanged merchandise at no shipping charge to you.Please note, additional shipping charges may apply for items you add above the value of your original order. There is no charge for the return of defective items or items we may have shipped incorrectly. Please include a completed Returns & Exchange Form so we can quickly and accurately process your exchange.
